Three employees received the Fulton Award of Excellence, Hayes Green Beach Memorial Hospital’s highest honors, at an annual award ceremony Friday, March 8. These employees were recognized for their exceptional contributions to the hospital’s success:
- Henry Spears, respiratory therapist, who received the clinical award
- Rhonda Howard, second cook, who received the non-clinical award
- Trish Fitnich, ancillary services supervisor, who received the leadership award
Spears has been an employee since February 2012, though he worked with HGB as a contract employee for several years. Spears was nominated because he approaches every patient as their partner in care, consistently earning accolades from patients and coworkers alike. His supervisor wrote, "What is really amazing about this employee is that I have never seen someone have such a positive influence in their department that it actually produced a domino effect."
Howard has been with HGB since June 2000. She has been commended frequently for being a team player, as well as making suggestions to improve productivity and customer satisfaction. "She has a genuine appreciation for her job and coworkers … she has great ideas on ways to improve departmental functions … and she tries to anticipate the needs of internal and external customers," her supervisor wrote.
Fitnich has worked at HGB since May 2001 when she joined HGB as a medical lab technician. She was promoted to her supervisory role in October 2011. Fitnich was recognized because she learned the importance of balancing the need for the highest quality in daily processes while encouraging and motiving the professionals she leads. According to her supervisor, "Trisha has a phenomenal work ethic and a deep commitment to caring for people."
"Each year we recognize employees who have been noticed by customers and coworkers because they exemplify HGB’s Five-Star Service behaviors," said Jennifer Bucienski, HGB vice president of human resources. "Team members like Henry, Rhonda and Trisha help HGB consistently exceed patients’ expectations in terms of service and care."
Dozens of HGB employees are nominated each year for the Fulton Awards by peers, supervisors and customers. Employees with at least one year of service are eligible. The award is based on:
- Consistent and outstanding customer service skills;
- Innovation and creativity at work; and
- Willingness to go beyond the call of duty.
The Fulton Award is named in honor of Robert Fulton for his many contributions as a member of the hospital’s board of trustees. Fulton is well known for helping bring to reality HGB’s dreams of offering quality, local care.
Hayes Green Beach Memorial Hospital has been the community’s choice for health care for 80 years. HGB is committed to working together in health to provide quality care and enhance the vitality of the community. It has expanded its vision beyond providing traditional hospital services to one that promotes health and well-being through AL!VE. Learn more about HGB at www.hgbhealth.com and AL!VE at www.myalive.com.
Photo – From left to right: Matthew Rush, HGB president and CEO, Rhonda Howard, Trisha Fitnich, Henry Spears, Dr. Fred Darin, HGB Chairman of the Board