Three Hayes Green Beach Memorial Hospital employees recently received the Fulton Award of Excellence, the hospital’s highest honors, at an annual award ceremony Wednesday, March 11. HGB congratulates the employees who were recognized for their exceptional contributions to its success:
- Mackenzie Stults, emergency department technician, received the clinical service award.
- Jackie Pennington, patient accounts representative, received the non-clinical service award.
- Karen Wilson, perioperative services director, received the leadership service award.
Prior to being hired at HGB in November 2012, Stults volunteered in the emergency services department. Her Fulton Award nomination was a result of her continuous demonstration of leadership and commitment to HGB. Her supervisor wrote, “Mackenzie’s competence, compassion, drive and enthusiasm are consistently obvious to both staff and patients. She is very passionate about HGB and exemplifies that through her belief in HGB’s mission, vision and values.”
Pennington has worked at HGB since June 2011. She was nominated because of her leadership skills and take-charge attitude that ensures every patient is attended to in a timely manner. “Jackie strives to make sure that each patient has the best experience possible while having services completed at HGB,” her supervisor said. “She is a team player and continuously demonstrates HGB’s five-star behaviors.”
Wilson began working at HGB in May 1999. Her respect and compassion for staff, physicians, patients and guests at HGB earned her the Fulton Award nomination. Wilson often steps up and offers assistance to others without waiting to be asked, even when she is off-duty. “Karen consistently has a can-do attitude when it comes to solving problems or implementing new ideas,” her supervisor said. “She serves as an effective role model for HGB’s mission, vision and values, and cares about the patients and the employees she works with.”
Dozens of HGB employees are nominated each year for the Fulton Awards by peers, supervisors and customers. Employees with at least one year of service are eligible. The award is based on:
- Consistent and outstanding customer service skills;
- Innovation and creativity at work; and
- Willingness to go beyond the call of duty.
The Fulton Award is named in honor of Robert Fulton for his many contributions as a member of the hospital’s board of trustees. Mr. Fulton was well known for helping bring to reality HGB’s dream of offering quality, local care. He never missed the annual award ceremony. Not because it was named after him, but because he wanted to honor the nominees and recipients and the “excellence radiating through HGB.” Mr. Fulton passed away in August 2014 at the age of 92.
“This year’s celebration was even more special because it is the first year we not only celebrated the awards in his name, but also celebrated his memory and all that he did for our hospital,” said Matt Rush, FACHE, HGB president and CEO.