HGB implements C.A.R.E. Channel to help improve patient experience and create healing environment

Charlotte, Mich. – Hayes Green Beach Memorial Hospital has implemented the C.A.R.E. Channel for patient television to enhance patients’ and their families’ experience.

Developed to help improve patient outcomes, The C.A.R.E. Channel offers respite from commercial television, noise and other stressful distractions. It combines nature imagery and soothing instrumental music to serve as a therapeutic tool that enhances and promotes healing. The nature scenes transition slowly to avoid being agitating or confusing for those on high levels of medication.  The original music is appropriate for use in a clinical environment, while being non-generational and non-regionally biased.  

“This innovative service is provided as part of our commitment to improve the patient experience and create a healing environment for patients, families and staff,” said Tiffany Friar, HGB director of clinical integration.  “The C.A.R.E. Channel is scientifically proven to reduce anxiety, promote relaxation and improve restfulness.”

The C.A.R.E. Channel is designed to support the circadian rhythms and includes a special nighttime starfield for overnight broadcast to promote better sleep.

While the physical environment in which care is delivered is experienced on all sensory levels, sound is by far the most invasive factor, impacting patient satisfaction, confidentiality, communication, staff performance and morale.  Research and patient satisfaction data have shown that sound and other environmental factors, such as The C.A.R.E. Channel, can significantly impact clinical outcomes.

First developed in 1992, The C.A.R.E. Channel is now provided in more than 800 hospitals in the United States. Hospitals that use the programming have reported reductions in the use of pain medication and restraints, and improved quality of rest for patients. They have also noticed a decrease in the level of noise on the units, and an increase in patient and staff satisfaction due to lower stress levels.

Hayes Green Beach Memorial Hospital has been the Charlotte community’s choice for health care for more than 80 years. HGB is committed to working together in health to provide quality care and enhance the vitality of the community.