Charlotte, Mich. – Hayes Green Beach Memorial Hospital’s Capital Area Surgeons, as well as Todd Otten, M.D., and Julie Coenen, N.P., with HGB Family Care Specialists, and Tony Marl, D.O., with Charlotte Medical Group, were all recently recognized with Excellence in Healthcare Engagement Awards by Professional Research Consultants (PRC).
PRC’s national engagement awards recognize “Excellence in Healthcare” achieved in the prior year. This year’s awards recognize physicians and practices that score in the top 10 percent of PRC’s national database for patient experience in 2014.
HGB’s general surgery practice, Capital Area Surgeons, in 2014 included Hugh Lindsey, M.D.; Mark Jones, D.O.; Jeff Deppen, D.O.; and Troy Ferguson, D.O. The practice received PRC’s 5-Star Award based on its overall composite for outpatient clinical services. This composite score is determined by “top box scores” earned for four core dimensions: timely care, provider communications, overall provider rating and courteous/helpful office staff.
Additionally three individual HGB clinical providers were also recognized by PRC:
- Dr. Todd Otten received a 5-Star Award based on his “Overall Doctor Rating” for family and general practice services.
- Dr. Tony Marl received a 5-Star Award based on his “Overall Doctor Rating” for internal medicine services.
- Nurse Practitioner Julie Coenen received a 5-Star Award based on her “Overall Provider Rating” for mid-level services.
“We are very proud of our medical staff,” said Patrick Salow, HGB executive vice president of physician services and compliance. “We have a very engaged team that is constantly working with HGB leaders to raise the bar when it comes providing consistent, quality patient care across our campus. As a smaller community hospital we have more of an opportunity to build relationships with our patients, and I strongly believe these scores reflect those efforts.”
HGB has been the community’s choice for health care for 80 years. The hospital is committed to working together in health to provide quality care and enhance the vitality of the community. It has expanded its vision beyond providing traditional hospital services to one that promotes health and well-being through AL!VE. Learn more about HGB at www.hgbhealth.com and AL!VE at www.myalive.com.