Spend less time in line at HGB Urgent Care

Hayes Green Beach Memorial Hospital is pleased to announce it has implemented an online reservation system in its Urgent Care to help reduce wait times and improve patient experiences.

“The technology, Clockwise.MD, works for the benefit of the patients as well as staff,” said Tammy Merritt, HGB executive director of physician services. “The new system allows patients to see how long a wait there is before coming to urgent care, as well as reserve a time that’s convenient for them, whether that’s immediately or later in the day. And it gives our team an improved ability to gauge how many patients to expect to plan better and help reduce wait times.”

Patients can visit hgbhealth.com/UrgentCare to monitor the current wait time, as well as reserve their “spot” in line. They can then wait in the comfort of their own home or conveniently at work, and plan to arrive at HGB Urgent Care 15 minutes before their reserved time.

Here’s how it works:

  • Visit hgbhealth.com/UrgentCare and click on “Reserve Your Spot.” Select an available time, complete the required fields and hit submit.
  • Plan to arrive 15 minutes before the reservation time. Please note that a space in line cannot be guaranteed if you arrive more than 10 minutes past the reserved time.
  • When you arrive, check in with the front desk staff to complete registration. This allows HGB to collect any additional information needed for the visit.

“The reservation system is similar to call-ahead seating at your favorite restaurant,” Merritt said. “It allows patients to select an arrival time, but there may still be a short wait after you arrive due to some more urgent situations.” Patients will be able to monitor their place in line on a screen in the waiting room.

Clockwise can also send patients text messages if a reservation needs to change or the wait becomes unexpectedly longer.

“We have had the system in place for a few weeks now and it is working very well for our patients,” said Patrick Sustrich, HGB chief integration officer. “They are having a better experience overall by having more control over their wait times. And we are still able to take walk-in traffic as well.”

HGB’s Urgent Care goal is to exceed patients’ expectations by providing excellent care and service when their primary care provider is unavailable. If you are experiencing life-threatening symptoms, please call 9-1-1.

HGB Urgent Care is open 8 a.m. to 8 p.m., Monday through Friday, and 8 a.m. to 4 p.m., Saturday and Sunday. Visit www.hgbhealth.com/UrgentCare for more information, to view wait times or to reserve your spot in line. You can also call 517.541.5935 for more information.