Questions About Your Bill?

Thank you for choosing HGB for your health care!

We are launching a new electronic medical records (EMR) system effective December 1 as a next step on our journey toward becoming Sparrow Eaton Hospital. Statements and bills for care received beginning Saturday, Dec. 1, will be sent through Sparrow Health System and feature the Sparrow brand. Currently the bills you receive look like this. Bills for services rendered beginning in December will look like this. Please note on the new bills HGB will be referred to as Sparrow Eaton Hospital. 

To pay your bill from HGB online, please click here.

To pay your bill from Sparrow online, please click here

If you have any questions or need assistance, please call the number listed on your bill. Read more about the upgrade to our EMR system.

Our best advice

Always carry your current insurance cards. And know your insurance policy – if you have any questions about your insurance coverage, be sure to contact your insurance company.

Financial assistance

We understand that medical care can sometimes result in unexpected financial burden. We offer payment options designed to help patients resolve their balances.

Patients or responsible parties with balances owed to HGB may be eligible for financial assistance based on family size and household income as compared to the United Sates Federal Poverty Guidelines. Uninsured or underinsured patients may qualify for either free care or discounted care. Insured patients may qualify for discounts on their deductible, coinsurance or copays owed. 

For more information on acquiring insurance, visit MI Health Link and HealthCare.gov.

Financial assistance policy and application

Hayes Green Beach Memorial Hospital, also referred to as Sparrow Eaton Hospital, in accordance with Section 501R of the Patient Protection and Affordable Care Act of 2010 has established a Financial Assistance Policy. HGB follows the policy of Sparrow Health System and utilizes the same application. If you qualify for assistance through Sparrow Health System, you will also qualify at HGB.

The complete Financial Assistance Policy and Application can be viewed here: 

Individuals can request a copy of the policy and an application from the HGB financial counselor by calling (517) 543-1050, ext. 52740, or from Sparrow Financial Services by calling (517) 364-7999 or in person at: 3301 E. Michigan Ave., Suite A, in Lansing, Michigan.

Contacting us

HGB is committed to working with you and addressing financial concerns and questions. If you need additional information, contact our financial counselor at (517) 543-1050, ext. 52740, or call the number on your bill. A patient accounts representative is also located in the registration area for your onsite payments and questions.

Office Hours: 8 a.m. to 4:30 p.m. Monday through Friday
Phone: (517) 543-1050, ext. 52740
Fax: (517) 543-0875