Questions About Your Bill?

We’re Here to Help

The HGB Billing Office is here to assist you with your billing questions and to provide a convenient location for paying bills in person. If you have any questions or need assistance, please feel free to call. If you would like a copy of your bill, we’ll be happy to send you one. We will return phone messages within two business days.

Our Best Advice

Always carry your current insurance cards. And know your insurance policy – if you have any questions about your insurance coverage, be sure to contact your insurance company.

Financial Assistance

We understand that medical care can sometimes result in unexpected financial burden. We offer payment options designed to help patients resolve their balances.

Patients with balances resulting from limited or no insurance coverage may qualify for our charity care or financial assisance programs. HGB reduces or eliminates patient financial responsibility for medically necessary treatment or prevention where the patient or responsible party qualifies per the financial hardship guidelines. Determination of financial hardship is based on income level and assets available. HGB uses 150% of the most current Federal Poverty Income Guidelines as a basis of financial hardship. Each person applying for assistance must complete a written application and provide documentation reasonably necessary to verify financial information. To be eligible, the patient and/or guarantor, must also cooperate in the application process for benefits from state, federal or other charitable programs.

Contacting Us

HGB is committed to working with you and addressing financial concerns and questions. If you need additional information, contact our financial counselor at (517) 543-1050, ext. 52740, or call the number on your bill. A patient accounts representative is also located in the registration area for your onsite payments and questions.

Office Hours: 8 a.m. to 4:30 p.m. Monday through Friday
Phone: (517) 543-1050, ext. 52740
Fax: (517) 543-0875
Mailing Address
HGB Patient Accounts
Mail Stop 8510
321 E. Harris St.
Charlotte, MI 48813